Good or bad, your feedback helps us improve.
We value every compliment, comment and suggestion. If something isn't right, please tell us. Any complaint you raise is taken seriously, handled respectfully and followed up until it's resolved.
Feedback & Complaints Form (PDF)
Prefer to write it down? Print or fill in our two-page form. It's also the best option if you'd like to include extra details or attachments.
Download the formHow We Handle Feedback & Complaints (PDF)
See who reviews your feedback, how we follow up, and how to take a complaint to the NDIS Commission if you need to.
Download the process guideCompleted forms can be emailed to info@kinetiqcare.com.au.
Share your feedback in a few minutes.
Every compliment, comment, criticism, concern or complaint goes through the same clear process, so you always know what happens next.
Compliments & comments
Reviewed by your support worker, or a Manager for broader feedback, and used as part of our continuous improvement.
Criticisms & concerns
Reviewed by a Manager. Changes are fed back into how we deliver support, and a Manager updates you on the action taken.
Complaints
Seen by a Manager or Director only. We investigate, contact you to discuss the findings and agree on a resolution.
Online Feedback Form
Fields marked * are required. To include attachments, please use the PDF form above.
Still not satisfied?
You can take a complaint to the NDIS Quality and Safeguards Commission at any time. If you feel safe to, talk to us first, but you don't have to.
Need an advocate? An independent disability advocate can help you raise a concern or make a complaint. Find Disability Advocacy information.